Date: March 4th , 2026

Time: 1pmET | 12pm CT | 11am MT | 10am PT

Duration: 90 minutes

Description:

Keeping residential properties safe, compliant, and in excellent condition requires more than reactive fixes—it demands a proactive maintenance strategy. A well-structured property maintenance program not only protects residents and preserves assets but also reduces liability and ensures regulatory compliance.

This practical webinar walks participants through the key components of effective property maintenance operations. From routine inspections to emergency response and proper repair documentation, you’ll learn how to create systems that prevent problems before they escalate. Whether you manage affordable housing, multifamily properties, or other residential communities, this session provides actionable strategies to enhance operational efficiency and resident satisfaction

Session Highlights

• Designing and conducting routine property inspections to identify early issues

• Establishing emergency maintenance protocols to respond quickly and safely

• Prioritizing, triaging, and tracking maintenance requests efficiently

• Properly documenting repairs, including work orders, timelines, and communications

• Reducing liability and ensuring readiness for inspections, audits, and resident inquiries

• Practical examples and tools to turn maintenance operations from reactive to proactive

Key Areas Covered

• Conduct routine inspections that detect maintenance issues before they escalate.

• Establish and implement emergency maintenance procedures to protect residents and property.

• Prioritize and triage maintenance requests effectively.

• Maintain thorough and organized documentation of all maintenance activities.

• Reduce liability and improve readiness for physical inspections and compliance audits.

Who Should Attend:

• Property Managers

• Maintenance Supervisors and Technicians

• Housing Authority Staff

• Asset Managers

• Compliance Staff involved in property operations

• Owners and Operators of multifamily or affordable housing properties

About Our Speaker

Joseph Henry

Joseph Henry brings 38 years of experience to the Affordable Housing industry. Starting as a maintenance person and advancing to Director of one of the largest management companies in the Nation, Joe brings a real-life perspective to why we do what we do.